Refund policy

Refund Policy

30-day money-back guarantee

We stand behind our products. If you are not satisfied for any reason, you may request a full refund within 30 days of the delivery date — even if the bag has been opened and partially used.

How to request a refund

Email support@verdova.com with your order number and the reason for your request. We will reply with instructions. You do not need to return a partially used product to receive a refund under the guarantee.

Processing time

Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take an additional billing cycle for the credit to appear on your statement.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with your order number and a photograph of the item and packaging. We will send a replacement or issue a full refund, including any shipping charges, at no cost to you.

Subscription orders

Cancelling a subscription stops future charges but does not automatically refund shipments already sent. Shipments already sent are covered by the 30-day guarantee above. To avoid being charged for an upcoming shipment, cancel or skip at least 24 hours before your next billing date — see our Purchase Options Cancellation Policy.

Non-refundable situations

We are unable to refund requests made more than 30 days after delivery, or orders purchased from a reseller rather than directly from us.

Contact

Questions about a refund? Email support@verdova.com.